Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact the team any time for account help, document submission or payment queries. Use live chat for quick answers, email for detailed requests or phone for urgent matters. We’ll guide you through deposits, withdrawals, KYC and site navigation. Support operates in AUD and can advise on local payment options.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat and email for questions, account-related issues and technical concerns |
| General Enquiries | [email protected] - Product and account info |
| Affiliate Enquiries | [email protected] - Partner programmes and sign-ups |
| Phone | +61 2 8193 4725 - Call for immediate assistance |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred contact method for detailed requests, account issues or enquiries that need explanations or documents. Please include a clear subject line, your full name and current contact details, and attach any relevant files to speed up handling. Messages with incomplete information can delay responses, so keeping details up to date helps us resolve matters faster.
Send us a message
Response Time
Support queries are usually handled promptly. Most inquiries are answered within one business day. Live chat and the Help Centre provide immediate assistance for straightforward issues. More complex cases - such as account verification or payment investigations - may take longer depending on their nature and required checks, so please allow additional time for a thorough resolution.
Feedback
Got a suggestion for the website? Let us know what works, what could be easier, or what you’d like to see added. We review feedback carefully and use it to improve the service and your experience, whether you’re browsing games, using the cashier or contacting support. Share your ideas through live chat or email.